FAQS
Pot Marigold Handmade – FAQs
Products
Q: Are your soaps and candles natural?
A: Yes! All of our products are handmade in small batches using natural ingredients, skin-loving oil , like our canlendula oil or soy wax for candles . We avoid harsh chemicals and focus on gentle, eco-friendly formulations instead.
Q: Do your candles contain phthalates?
A: Yes, some of our fragrance oils do contain phthalates. They are considered safe in candle use and fully comply with EU/UK safety regulations. We chose these scents because they perform beautifully and offer a wide variety of aromas that match our believes. Although , we’re exploring more phthalate-free options as well.
Q: Are your products suitable for sensitive skin?
A: Many of our soaps are formulated for sensitive skin, using only gentle oils like calendula and ingredients like, oats, seaweed, natural soap coloring with skincare benefits and essential oils. If you have very delicate skin or allergies, we recommend checking the ingredient list provided with each product.
Q: Are your products vegan and cruelty-free?
A: Yes, we never test on animals, and most of our products are vegan (except for a few that may contain beeswax or honey, which will always be clearly labelled).
Q: Do you make custom orders or gift sets?
A: Absolutely! We love creating personalised gifts, wedding favours, and custom sets. Just get in touch with your request and we will be in touch.
Orders & Shipping
Q: Where do you ship to?
A: We currently ship within Ireland, USA and UK.
Q: How long does delivery take?
A: Orders are usually dispatched within 2–3 working days. Delivery times vary depending on location but are generally 2–5 business days within Ireland.
Q: Can I collect my order locally?
A: Yes, local collection can be arranged in Sligo town or coolaney. Just choose the “Local Pickup” option at checkout.
Q: What’s your return policy?
A: For hygiene reasons, we cannot accept returns on used skincare products. If your order arrives damaged or you’re not happy, please contact us within 7 days and we’ll do our best to resolve it.
Workshops
Q: What’s included in your soap-making workshops?
A: All materials, equipment, and safety gear are provided. You’ll leave with your own handmade soap batch and the knowledge to create them at home.
Q: Do I need any experience?
A: Not at all! Our workshops are designed for complete beginners as well as those with some craft experience.
Q: How long does a workshop last?
A: Most workshops last around 2.5–3 hours, depending on the type of class.
Q: Do you offer private workshops or group bookings?
A: Yes! We host private events. Get in touch to chat about it.
General
Q: How long do handmade soaps last?
A: Typically 4–6 weeks with daily use. To make them last longer, keep them on a draining soap dish so they can dry between uses.
Q: How do I care for my candle?
A: Trim the wick to ¼ inch before each burn, and let the candle melt across the top layer on the first burn to avoid tunnelling.
Q: Do you use eco-friendly packaging?
A: Yes ,we use recyclable, compostable, or reusable packaging wherever possible.